Q: How do I know that this isn’t a scam?
A: We understand that you might be nervous or uncomfortable sending anything of value to someone you don’t know, but rest assured our business is guided by strong core values and we never stop working to become the most safe, secure and dependable secondary gift card exchange.
Still want to know more? During your Volume Partner interview, please don't hesitate to ask your GCM Account Manager any and all questions you might have.
Q: How long does it take to get paid for my gift cards?
A: Typically, your cards will be validated and verified within 72 hours of your submission. Once your cards are verified, we will initiate your payout on the second Tuesday following this date. (If Tuesday falls on a Federally observed holiday, your payment will be processed on Wednesday instead.) You will receive an email immediately upon payment sent from both Dwolla and GiftCard Mart.
We highly recommend enabling Dwolla's Auto-Withdraw function. Funds typically post to your account in 1-2 business days.
You can find more information and signup for a free Dwolla account at: https://www.dwolla.com/register/customers
If you haven't received your payment by the start of business Wednesday morning, please contact your account manager.
Please note: First-time sellers may be subject to an additional one-week delay. Please ask if you have questions.
Q: How will I get paid?
A: To keep our costs down and your payouts up, we send all of our payments via Dwolla, a free electronic funds transfer service. You can find more information here: https://www.dwolla.com/register/customers
As a reminder, you must be the named account holder on the account we send your payout to.
Q: I submitted Physical Gift Cards. How do I send my cards to you?
A: Please review our Shipping Guidelines for shipping best practices and to ensure your selling order receives a shipping reimbursement. If you are submitting physical iTunes cards, please see these special rules.
Q: What gift card brands do you accept?
A: We are adding more brands all the time! Just head over to our Sell Cards page and search for cards on the drop down list.
If you don’t see the card you want, there’s still a chance we’ll buy your card. Just email your Account Manager and we’ll see if we can work something out.
Also, many brands have minimum and/or maximum value restrictions. The value restrictions can be seen after selecting a brand in the seller portal.
Q: Do you accept merchandise credits?
A: Yes! In fact, many of the cards you see for sale on our website are merchandise credits. (In almost all cases, we do not accept paper vouchers)
Q: How can I get reimbursed for shipping?
A: We will reimburse you a flat $3.00 for your shipping expenses when submitted in accordance with our Shipping Guidelines. Shipping reimbursements are disbursed approximately every 2 calendar months.
Q: Are there any other special brand restrictions?
A: Yes. Some brands don't have any balance verification options absent redeeming the cards to your own account. We call these our 'Whitelist Brands' and the rules governing their sale can be found here: Whitelist Card Agreement.
The current brands covered by our Whitelist Agreement are Amazon, iTunes, Groupon, Google Play, Uber & Stubhub.
Q: Can I sell an unlimited amount of gift cards to you?
A: No. Unless otherwise agreed upon with your Account Manager or notated in a promotional offering, you are restricted to selling no more than $2500 of a single brand (or brand family) without receiving pre-approval. This helps us manage inbound inventory and supply gluts without resorting to an aggregate capacity based system.
Q: How can I request a higher rate on brand X/Y/Z...etc?
A: It depends. Thanks to our new website, we now have the ability to offer customized rates on every brand, to every seller; however, this new feature is still being developed and we are still experimenting with what criteria we will use to evaluate rate requests. So for now, please direct all rate requests to your Account Manager.
Please Note: Generally, we grant rate requests based on a combination of demonstrated Seller loyalty, volume of recent submissions and market conditions.