Frequently Asked Questions

Our Buyer's Guide can be found:    Here
Our Seller's Guide can be found:    Here
Our Guarantee can be found:    Here


Q. I bought the wrong card, can I return it?
A. Only if you purchased a physical card. Refund requests are extremely rare and as such, we handle them on a case by case basis. Please contact us at (888) 733-4401 or so that we can determine if your purchase is eligible for a refund.

However, if we agree to accept your return, you will be responsible for paying any applicable shipping costs incurred by returning the item to us. We strongly suggest using a shipping service that offers delivery confirmation and/or tracking, like United States Postal Service Priority Mail.

Please note: All electronically delivered gift cards are not returnable/refundable, unless you are enrolled in our Volume Partner Program. 

Q. I just purchased an electronic gift card, how long does it take to be delivered?
A. Unless you are a first time customer, virtually all orders placed during our regular business hours are delivered within 30 minutes.

However, if you are a first time customer, you will receive an email notification from us notifying you that we need to complete an initial order verification/customer authentication with you over the phone, and you will need to call us before we can continue processing your order.

Please note: All electronically delivered gift cards are not returnable/refundable, unless you are enrolled in our Volume Partner Program.

Q. How long will a refund take? 
A. We will initiate a refund within 1 business day of approving your refund request and you will receive both a credit memo from us and a refund notification from PayPal. However, please be aware that after we initiate refunds, depending on your financial institution, the funds may take up to 7 days to be returned to your original form of payment.

If you do not receive your refund after two weeks, please reach out to our customer support department and we will take care of it promptly.

Q. I'm already PayPal verified, why do I need to verify something else with you?
A. In this day and age, cyber security has become a constant tug-of-war battle between honest people and cyber criminals that seek to steal your personal and financial information. After witnessing a cyber criminal purchase stolen Verified PayPal accounts during a cybersecurity expo in 2015, we decided to adopt more stringent anti-fraud practices to ensure the integrity of our exchange.

As a result, we implemented our current policy requiring all customers to be both 100% Authenticated and Verified prior to processing any orders.

We understand that this can create a minor speedbump in getting your cards quickly; however, we hope you understand that we adhere to industry best practices to ensure the safety of both GiftCard Mart and all of our great customers, like you!

Q. What do I have to do for my authentication?
A. We utilize what is known as Knowledge Based Authentication, or KBA for short. KBA is a security measure that seeks to prove that a person providing us with identity information truly is that same person by asking a few person-specific questions that only you would know.

If you would like to know more about KBA and how we use it to fight fraud, you can find out more here: KBA Infographic

Q. Will my gift card expire?
A. Never! Due to the CARD Act of 2009 we don’t accept cards with expiration dates.

Though, we strongly encourage users to keep the wheels of commerce moving and use your cards within 60 days of purchase!

Q. What forms of payment do you accept?
A. We currently process all payments via PayPal, so you can use any major credit card!

Q. Why do I need to verify my order over the phone?
A. Trust is our number one priority and is a two-way street, so we occasionally use phone verification to clarify a few details about your purchase to ensure transactional integrity and to build stronger relationships with you, our customers. The result: better service.

Pro-Tip: Bulk buyers and bulk sellers will be assigned an account manager that is available for (almost) anything you can think of. 

Q. How long will shipping take?
A. If you purchased a physical card, we will ship via USPS. Depending upon your location, you can expect your card(s) within 3-7 business days, but can occasionally take up to 10 business days. We are located centrally in Minnesota so wherever you are, you can expect speedy delivery. 

Q. Do you charge for shipping?
A. GiftCard Mart offers FREE SHIPPING for all purchases of $100.00 and a flat rate of $1.00 for all purchases less than this amount. 

Q. What if I want to buy lots and lots of cards?!
A. We're glad you do! If you are purchasing more than $1,000 in cards per order, or over $5,000 in cards per month, we ask that you please contact our bulk orders so we can workout a special deal, just for you!

Q. Can I purchase cards if I do not live in the United States of America?
A. Sorry... Unfortunately, we unable to serve customers outside the USA at this time, but if you ever move to the United States, you know where to find us!

© 2018 GiftCard Mart, A JCBM Capital Venture. All Rights Reserved.